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Customer Service

We're here to help!

Need assistance? For many quick questions you may find the answer in our FAQ page; if not, feel free to contact our team using the information below.

Customer Services

Text Us: (888) 202-3117

Mon-Fri: 8:00 am - 4:00 pm (Pacific Time)

Send us an email

SHIPPING

Free ground shipping within continental United States on select brands with a qualifying minimum order.

PAYMENTS
Accepts the following payment methods:

We accept VISA, MasterCard, Discover, American Express, PayPal, personal/company check. We don't offer credit terms and no C.O.D. We accept purchase orders (PO) from schools only.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

Returns & Refunds: All returns must be made within 30 days of purchase. Custom made or decorated apparel cannot be returned. Sizing samples are non-returnable unless you follow through with a team order.

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WHAT ARE YOU LOOKING FOR?

We're here to help!

Need assistance? For many quick questions you may find the answer in our FAQ page; if not, feel free to contact our team using the information below.

Customer Services

Text Us: (888) 202-3117

Mon-Fri: 8:00 am - 4:00 pm (Pacific Time)

Send us an email

SHIPPING

Free ground shipping within continental United States on select brands with a qualifying minimum order.

PAYMENTS
Accepts the following payment methods:

We accept VISA, MasterCard, Discover, American Express, PayPal, personal/company check. We don't offer credit terms and no C.O.D. We accept purchase orders (PO) from schools only.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

Returns & Refunds: All returns must be made within 30 days of purchase. Custom made or decorated apparel cannot be returned. Sizing samples are non-returnable unless you follow through with a team order.

These size charts brought to you by CustomJersey.com are easy, self-explanatory and ensures that the apparel you buy will fit you perfectly. For accurate results, grab your best fitting clothes, measure them and determine your size according to the guidelines mentioned in the chart. If you have any doubts about how our products fit, don't hesitate to contact us.

Processing Time

We will usually ship any stock item within 24-48 hours of your order. This is only for in-stock undecorated items. Custom items or stock items that are going to be customized with lettering or numbering take approximately four to six weeks for production. Then allow 2-7 days for shipping depending on what method you choose to ship. Contact us if you have any questions about shipping times for your order.

Shipping Policy

If you are placing a blank/undecorated order online, we offer Free Ground Shipping within the continental United States on all orders over $400.

If you are placing a custom order via email or over the phone, we offer Free Ground Shipping within the continental United States on all:

  • A4 Apparel orders over $250.00
  • Athletic Knit orders over $400.00
  • Holloway Sportswear orders over $270.00
  • Undecorated Teamwork Athletic orders over $150.00
  • Badger Sports orders over $270.00
For all other manufacturers, you pay for the actual cost of freight, we never charge for handling (may differ based on manufacturer).
 
We can ship by any method you prefer:
  • UPS Ground
  • UPS Standard
  • Depending on the manufacturer and type of order, 2-Day or 3-Day Select 

Our products ship from multiple locations so delivery time will vary based on the manufacturer's shipping location and where you are located (may differ based on manufacturer and market conditions).

  • All A4 and Teamwork Athletic apparel ship from Southern California.
  • All AK and Dynamic apparel ship from Buffalo, NY.
  • Holloway apparel ships from Ohio.
  • Richardson Cap ships from either Oregon or Ohio. We will ship from the closest location to you if the items are available.

Art Approval / Mock-ups

This is key step in the production process. Please respond promptly to the request to approve art to avoid any delays in the manufacturing process.
Please review the art/mock-up carefully. Once you approve the layout, production on your order will begin and changes can no longer be made.

In order to approve the artwork as presented, just reply to our email and clearly indicate that you are either approving the artwork as submitted, or indicate what changes need to be made.


NOTE: The colors in these art proof are for artistic representation only. Due to variances in each computer monitor, accurate colors cannot be viewed on your screen. Actual fabric and ink colors may look different than represented in this layout. Ask one of our representatives if you have any doubts about the art proof that you received or products in your order.

 

ORDER CANCELLATION POLICY

Any order that has had artwork approved and been entered into production cannot be canceled. Any order that has been placed and you have not yet approved artwork, will incur a 10% cancellation fee (with a $35 minimum cancellation fee).

RETURNS & EXCHANGES

All returns must be made within 30 days of purchase. Custom made or decorated apparel cannot be returned. Sizing samples are non-returnable unless you follow through with a team order.

You can return or exchange in-stock items as long as they are unworn and have not been decorated. A 15% restocking fee will apply to all returned merchandise which is not defective. Any garment which we deem to be defective in manufacturing will be replaced at our expense. Defective garments can only be exchanged for the exact same garment, we will not give refunds. All returns must be shipped prepaid.

No return will be accepted without a return authorization (RA) number. Please contact us before returning any garment so we can give you the RA number as well as the correct address to return to. The RA number must be clearly marked on the outside of the returned package and on the shipping label. No credit or replacement will be given unless you have received an RA number. Credit for replacement merchandise that has been shipped out will not be given until we receive the returned merchandise.

Check all merchandise carefully before printing. Returns WILL NOT be accepted after merchandise is printed or has been worn. No additional cost of printing or other applications will be credited.

Face Masks and PPE: Due to the nature of the product, we will not accept returns or exchanges on any masks, bandanas or gaiters. All sales are final.

Thanks for contacting us. We'll get back to you as soon as possible.

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